Mbi123 Terms & Conditions – Complete User Guide

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User") and mbi123 ("Platform", "we", "company"). These Terms govern your use of all services, games, promotions and features available through mbi123.bar and our official mobile app.

By clicking the "Register" button, accessing your account, or using any part of our platform, you confirm that you have read, understood, and fully agree to be bound by these Terms and our Privacy Policy available at Privacy Policy page.

Mbi123 reserves the right to modify, add to or amend these Terms at any time without prior notice. It is the user's responsibility to review these Terms periodically to stay informed of the latest changes. Continued use of the platform after any changes are published constitutes acceptance of the updated Terms.

2 User Eligibility

To register and use the mbi123 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years at the time of registration.
• Is an individual with full legal capacity to enter into binding agreements.
• Not a person who has registered for a self-exclusion programme on any gambling platform.
• Acting on your own behalf and not as an agent or representative of any third party.
• Not under the influence of alcohol or substances when making financial decisions on the platform.

Mbi123 reserves the right to request age verification documents at any time. Accounts found to belong to underage users will be closed immediately and the account balance will be fully forfeited without appeal.

3 Account Registration

Each user is only permitted to hold one (1) active account on the mbi123 platform at all times. Holding multiple accounts is strictly prohibited and constitutes a serious breach of these Terms.

Identity Verification (KYC) Process

As part of our commitment to security and compliance, all users are required to complete the Know Your Customer (KYC) process before their first withdrawal is approved. Required documents include:

• A copy of a valid identity card (MyKad) or passport.
• Proof of current address (bank statement or utility bill dated within the last 3 months).
• Proof of the payment method used for the deposit (if required).

The KYC process is typically completed within 24 business hours. During this time, users may still make deposits and play, but withdrawals cannot be processed until verification is complete.

Account Security

Users are fully responsible for all activities that occur under their account. You must ensure your password is unique, strong, and not shared with anyone. mbi123 will never request your password via email, phone, or any other communication channel. If you suspect your account has been accessed without authorisation, contact our support team immediately.

4 Deposit & Withdrawal

Mbi123 supports a wide range of popular payment methods in Malaysia for user convenience. All financial transactions are protected with 256-bit SSL encryption and processed through secure, verified payment channels.

Withdrawal Conditions

• Users must have completed the KYC process before their first withdrawal can be processed.
• The withdrawal method must match the deposit method used, unless otherwise approved by management under special circumstances.
• Mbi123 reserves the right to request additional documents for withdrawals exceeding a certain amount for anti-money laundering (AML) compliance purposes.
• Withdrawals submitted on business days will be prioritised and are typically completed within the timeframes stated above.

Any attempt to withdraw funds obtained through fraud, system manipulation, or other illegal activities will result in immediate account closure and a report to the relevant authorities.

5 Bonus & Promotions

Mbi123 offers a variety of promotions and bonuses to registered members from time to time. All bonuses and promotions are subject to the specific terms stated on the Promotions ours.

General Bonus Terms

• Each bonus has a wagering requirement (rollover) that must be met before a withdrawal can be made.
• Rollover requirements are typically between 5x and 30x the bonus value, depending on the promotion type.
• Bonuses are non-transferable between accounts and cannot be exchanged for any other value.
• Mbi123 reserves the right to void any bonus suspected of being obtained through fraudulent means or promotion abuse.
• One user, one device, one IP – using multiple accounts to obtain bonuses is prohibited and may result in forfeiture of all associated bonuses.
• The welcome bonus may only be claimed once per user.

6 Game Rules

All games on the mbi123 platform – including slots, live casino, fish shooting, bingo, and sports betting – are operated in accordance with the rules established and displayed within each respective game. Users are responsible for understanding the rules of each game before placing any bets.

Game Fairness

All chance-based games use a Random Number Generator (RNG) that has been independently certified and verified by qualified third-party audit bodies. This ensures that every spin, every card hand, and every game outcome is truly random, fair, and cannot be manipulated by anyone.

Strict Prohibitions

The following are strictly prohibited and may result in immediate account closure:

• Use of automated software (bots), scripts, or any tools that provide an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Exploiting any bugs, system vulnerabilities, or technical errors for personal gain.
• Money laundering or use of funds from illegal sources through the platform.
• Any form of fraud, data manipulation, or unauthorised access to the platform's systems.

7 User Conduct

Mbi123 is committed to maintaining a safe, respectful and enjoyable gaming environment for all users. As such, users are expected to conduct themselves respectfully in all interactions on the platform, including during live game sessions and communications with the customer support team.

The following behaviour is prohibited and may result in a warning, temporary suspension or permanent account closure:

• Offensive language, threats, or harassment directed at other players or mbi123 staff.
• Spreading false or misleading information about the platform.
• Any form of discrimination based on race, religion, gender, or background.
• Attempting to gain unauthorised access to another user's account.

8 Account Closure

Mbi123 reserves the right to suspend or close a user's account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Confirmation that the user is under 18 years of age.
• Suspected fraudulent activity, money laundering, or any other illegal activity.
• Failure to complete the KYC process within the stipulated timeframe.
• A self-exclusion request submitted by the user in question.

Users may also request voluntary account closure at any time by contacting our support team. Valid account balances (not subject to any unfulfilled bonus requirements) will be refunded to the user in accordance with standard withdrawal procedures.

9 Liability Limits

To the extent permitted by applicable law, mbi123 shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our platform, including:

• Service disruptions due to system maintenance or circumstances beyond our control.
• Data loss resulting from unavoidable technical failures.
• Financial losses resulting from your own wagering activity.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.

Mbi123 strives to keep the platform running uninterrupted 24 hours a day, 7 days a week. However, we cannot guarantee 100% uptime and are not liable for losses arising from technical disruptions beyond our reasonable control.

10 Privacy & Data

The collection, processing, and storage of users' personal data is governed by Privacy Policy separately. By using the mbi123 platform, you agree to the collection and use of your personal data as described in that Privacy Policy.

In short, mbi123 collects your personal data solely for platform operations, identity verification, financial transaction processing, and improving user experience. We do not sell or share your personal data with third parties without your consent, except where required by law.

11 Intellectual Property

All content on the mbi123 platform – including but not limited to logos, brand names, interface design, software code, graphics, text, and game content – is the exclusive property of mbi123 or our licensors and is protected by applicable copyright, trademark, and intellectual property laws.

Users are not permitted to copy, modify, distribute, transmit, display, publish, license, or create derivative works from any content on our platform without the express written consent of mbi123.

12 Terms Amendment

Mbi123 reserves the right to amend, modify or update these Terms & Conditions at any time at our sole discretion. Users will be notified of any material changes via:

• Notices displayed on the platform's homepage.
• Email sent to the user's registered email address (where applicable).
• In-app notifications on the mbi123 mobile app.

Amended Terms take effect immediately upon publication. Continued use of the platform after any changes are published constitutes full acceptance of the updated Terms. If you do not agree with the changes, you have the right to close your account and withdraw any eligible balance.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the mbi123 customer support team, available 24 hours a day, 7 days a week via live chat on our website or app.

For enquiries related to your account, deposits, withdrawals or any technical issues, you may also refer to our Frequently Asked Questions (FAQ) which covers answers to most common user questions.